Frequently Asked Questions
Everything you need to know about shopping with DORADO
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and expedited options (1-2 business days). Shipping is free on all orders over $75 within the continental United States.
How can I track my order once it has been placed?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
What is the DORADO return policy?
We accept returns for most items within 30 days of delivery. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
DORADO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping costs and delivery windows are calculated at checkout based on your specific location.
What should I do if I receive a damaged item?
If your order arrives damaged, please contact our support team immediately at [email protected] with your order number and a photo of the item for a quick replacement.