Returns & Exchanges

At DORADO, we stand behind the quality of our products and offer a 30-day window for hassle-free returns or exchanges on all eligible items. Our goal is to ensure you are completely satisfied with your purchase, and we make the process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

• 3.
  Ship It Back

  Affix the prepaid label to your package and drop it off at any authorized shipping carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.